Privacy Policy – Talk of the Town Inn & Suites
At Talk of the Town Inn & Suites, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (www.talktownstatia.com) or stay with us.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, billing address, and identification documents provided during booking or check-in.
- Payment information: credit card or other payment details when making reservations.
- Booking details: arrival and departure dates, room preferences, and special requests.
- Website usage data: IP address, browser type, operating system, and browsing behavior when visiting our website.
- Communication data: emails, messages, or phone calls you send to us.
2. How We Use Your Information
Your data is used for the following purposes:
- To process and confirm reservations.
- To manage payments and billing.
- To deliver personalized guest services.
- To send booking-related communication (e.g., confirmations, pre-arrival, post-stay follow-ups).
- To improve our website, operations, and overall guest experience.
- To comply with legal, regulatory, or security requirements.
3. Sharing of Information
We do not sell your personal data. Your information may only be shared with:
- Trusted service providers (such as payment processors or booking engines) who support our hotel operations.
- Regulatory or legal authorities if required by applicable law.
- Business partners who assist in delivering services, always under confidentiality obligations.
4. Data Security
We take reasonable administrative, technical, and physical measures to safeguard your data against unauthorized access or misuse. However, please note that no online system can guarantee complete security.
5. Data Retention
Your personal data will be retained only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy, or
- Meet legal, accounting, or regulatory requirements.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Enable site functionality,
- Track analytics and performance, and
- Enhance your browsing experience.
You may disable cookies through your browser settings, but some features may not function correctly.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to your information.
- Request deletion of your data, subject to legal requirements.
- Withdraw consent for marketing communications at any time.
All requests can be submitted to us using the contact details below.
8. Children’s Privacy
Our services are intended for guests aged 18 and over. We do not knowingly collect personal data from children.
9. Changes to This Policy
Talk of the Town Inn & Suites reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 Email: info@talktownstatia.com
🏠 Address: L.E. Saddler Road #9 Oranjestad, St. Eustatius
By using our website and services, you agree to the terms of this Privacy Policy.